Privacy Policy

Information We Collect

When you engage with EnlightWave's services, we collect various types of information to provide and improve our consortium blockchain solutions. Here's what we gather and why:

Personal Information You Provide

• Contact details including name, email address, phone number, and business address when you reach out to us or sign up for our services
• Company information such as organization name, role, and industry sector for proper service delivery
• Account credentials and authentication data to secure your access to our platforms
• Communication preferences and feedback you share with our team
• Transaction records and payment information processed through secure third-party providers

Information Collected Automatically

Our systems automatically gather technical information when you visit our website or use our services:

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages viewed, time spent on site, and navigation patterns
• Blockchain interaction logs and API usage statistics for service optimization
• Cookie data and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

Sometimes we receive information about you from business partners, consortium members, or public sources to enhance our service delivery and verify business credentials.

How We Use Your Information

We process your personal data for specific purposes that support our business relationship with you:

Data Sharing and Disclosure

We share your information only in limited circumstances necessary for business operations:

Service Providers and Partners

We work with trusted third parties who process data on our behalf, including cloud hosting providers, payment processors, and technical infrastructure partners. All service providers are bound by strict confidentiality agreements and must process data according to our instructions.

Consortium Members

When participating in consortium blockchain networks, certain business information may be shared with other verified consortium members. This sharing is limited to what's necessary for network operation and is governed by consortium agreements.

Legal Requirements

We may disclose information when required by Taiwan law, legal processes, or government requests. We'll notify you of such disclosures unless prohibited by law.

Business Transfers

If EnlightWave undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• End-to-end encryption for data transmission using industry-standard TLS protocols
• Encrypted storage of sensitive data at rest using AES-256 encryption standards
• Multi-factor authentication requirements for system access
• Regular security audits and penetration testing by independent third parties
• Strict access controls limiting data access to authorized personnel only
• Continuous monitoring for suspicious activities and security threats
• Regular staff training on data protection and security best practices
• Incident response procedures with prompt notification protocols

Our blockchain infrastructure is designed with privacy considerations, ensuring that personal data is separated from immutable blockchain records where appropriate.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active Account Data

We keep your account information for the duration of your business relationship with us, plus any period required to fulfill our legal obligations or resolve disputes.

Transaction Records

Financial and transaction data is retained for seven years in compliance with Taiwan's tax and accounting regulations.

Marketing Communications

If you've consented to marketing communications, we'll retain your contact information until you withdraw consent or after three years of inactivity.

Technical Logs

System logs and usage data are typically retained for 90 days unless longer retention is required for security or legal purposes.

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

EnlightWave operates primarily in Taiwan, but our consortium blockchain services may involve data transfers to other jurisdictions:

When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent privacy protections in destination countries
• Data processing agreements with third parties that mandate privacy compliance
• Encryption and security measures during transit and storage

You can request more information about specific data transfer mechanisms by contacting our privacy team.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. These include:

Essential Cookies

Required for basic website functionality, security, and access to your account. These cannot be disabled without affecting site performance.

Analytics Cookies

Help us understand how visitors interact with our site so we can improve user experience and service quality.

Preference Cookies

Remember your settings and choices to provide a personalized experience on return visits.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality.

Children's Privacy

EnlightWave's services are designed for business and professional use. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we've inadvertently collected data from a minor, we'll promptly delete it from our systems.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website
• In-app notifications if you use our platforms

The "Last Updated" date at the top of this policy indicates when changes were last made. We encourage you to review this policy periodically to stay informed about how we protect your information.

Taiwan-Specific Privacy Rights

As a Taiwan-based company, we comply with the Personal Data Protection Act (PDPA). Taiwan residents have specific rights including:

• The right to know what personal data is being collected and the purposes of collection
• The right to review and make copies of your personal data
• The right to request supplementation or correction of your data
• The right to request cessation of collection, processing, or use of your data
• The right to request deletion of your personal data

If you wish to file a complaint regarding our data practices, you may contact Taiwan's National Development Council or other relevant authorities.